OUR STORE POLICIES

We founded HiLowVibes with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience with these genuine healing crystal gemstones. 

We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies and shipping are detailed below, please have a look and contact us if you want to learn more!

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Customs, duties, and taxes

HiLow Vibes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

HiLow Vibes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

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International Shipping Policy

USA. Canada. Mexico. Europe/UK. 

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Returns Policy

We offer returns within 30 days of your order. If you are dissatisfied for any reason, please email us and we will initiate the return process. The customer is responsible for the cost of shipping a return. Please send the return to:

The Golden Hallows 

PO Box 3568

Eagle Point, OR 97524

Once the return is received, a full refund (minus shipping costs) will be processed within 3 business days of receiving the return. If this is an exchange, expect your new product within the week of your return.  

For more information, email support hilowvibes@gmail.com